FAQ & Policy
Are products all products natural ,vegan. etc?
Our in-house team of skilled chemists combine science, expertise, and nature to create highly potent formulations within the skincare and beauty industry. We prioritize sourcing the finest ingredients from across the globe, ensuring that our formulas are both safe and effective. Our commitment to quality is reflected in our products, as they contain no parabens, no SLS, no SLES, and no phthalates. Additionally, all of our skincare is cruelty free and vegan. While our products are crafted with natural and organic ingredients, it’s important to note that not all products are certified as completely all-natural or organic.
At Natural Element Creations, we want you to be completely satisfied with your skincare products. If for any reason you're not happy with your purchase, we offer a hassle-free return policy.
30-Day Return Window: You have 30 days from the date of purchase to initiate a return.
Easy Return Process: Simply reach out to our customer support team, and they will guide you through the return process step by step.
Refund or Exchange: You can choose to receive a refund in the original form of payment or exchange the product for another item of equal value.
Damaged or Defective Products: If you receive a damaged or defective product, please contact us immediately, and we will gladly assist you with a replacement or refund.
We value your satisfaction and want to ensure a positive experience with us. Feel free to reach out to our friendly customer support team for any further assistance.